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Payment Details
Payment is required immediately. Failure to pay promptly will result in a delay in shipping. We accept Paypal, Visa & Mastercard.
Shipping Details
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. If you are not happy with the fixed shipping price on ebay, checkout our online store - and use our shipping calculator - that way - when you place an order, we will estimate shipping and delivery costs for you based on the availability of your items and the shipping options you choose.
Australia Post
Glamcostume uses Australia Post for shipping it's items. Express post is used for Purchasers withing Australia whilst Airmail Parcel Post is used for purchasers internationally. Orders received and paid for before 2pm any business day will be dispatched same day. Express Post provides a next day delivery to all postcodes within the Australia Post Guaranteed Next Business Day Delivery Network.
You can track your Glamcostume order by simply logging into your account, selecting the order details, and then selecting the "Tracking Link" located in the shipment section below your order. Tracking numbers are also emailed to you upon shipping the items.
Returns Policy
Glamcostume provides a No Fuss Return policy for all unworn items. You may return new, unopened items within 7 days of delivery for a full store credit less postage.
We do not provide a refund for:
All returns, refunds, exchanges or store credits - must be advised to us in email at returns@glamcostume.com and we must receive the item within 7 days of the delivery.
How to Process your Return
If you need to return an item, simply contact us via email (returns@glamcostume.com) . We'll notify you via e-mail of return your once we've received and processed the returned item.
Wrong Size
If you need a different size, you must place a new order for the needed replacement item(s) through our website immediately, and return the item(s) you have already received. This is necessary as the item may be out of stock by the time we receive your return, and it will ensure the fastest delivery of your replacement item(s). All appropriate policies apply to all returned items. Refunds are for the cost of the merchandise only, not including additional postage and handling. This must be done within 7 days of receiving the item.
Items we can not accept returns
The following items can only be returned if they are unopened, in their original packaging and never worn or tried on.
As an online retailer Glamcostume must meet the same statutory conditions and warranties as for other kinds of sales. We operate according to the Trade Practices Act (1974) which protects consumers when they buy goods and services.
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